Email Etiquette – Eurolaser LMS

Email Etiquette

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Course Curriculum

Module 1

Introduction

Module 2

Points to remember
Chapter 1: Don’t fire off a negative email in haste
Chapter 2: Proofread your emails
Chapter 3: Follow a proper email format
Chapter 4: Check that the recipient’s name is correct

Module 3

Email writing
Chapter 1: Use emoji’s sparingly
Chapter 2: Use shorthand in specific circumstances only
Chapter 3: Keep emails concise
Chapter 4: Ensure subject lines are short and specific
Chapter 5: Use proper salutations
Chapter 5.1: Use proper salutations
Chapter 6: Check email tone

Module 4

Timing
Chapter 1: Respond to emails promptly
Chapter 2: Don’t send emails over the weekend
Chapter 3: Remember to set out-of-office messages
Chapter 4: Example 1
Chapter 4: Example 2
Thank you

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